Returns

Returns

Our policy lasts 14 business days (this excludes weekends and public holidays). If 14 business days have gone by since your purchase has been delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (Shrink wrap intact), not damaged and unused. We do require proof of this beforehand, so please take a photograph of the condition your product has been delivered in. If the product is faulty or you are having technical issues please contact our customer service desk at [email protected] for further assistance as we will arrange an exchange 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Please contact us first to process your return as we will assess your situation and then arrange for either a refund or exchange. If we require the product to be returned we will arrange a courier bag to be sent to your address. The cost of shipping will be deducted from your refund. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed (minus any shipping costs), and a credit will automatically be applied to your credit card or original method of payment within 5 business days (this excludes weekends and public holidays). If your refund has been confirmed as approved and has been more than this timeframe. Then please ensure you have done the following prior to contacting us;

1. Contact your credit card company (or where you have made the original payment from), it may take some time before your refund is officially posted and may be pending with them.
2. Next contact your bank directly. There is often some processing time before a refund is posted.
3. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] confirming you have attempted the above and attach your communication confirming so.

Exchanges

We only exchange (replace) items if they are defective or damaged (faulty).  If you need to exchange it for the same item, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.